Developing Emotional Intelligence

Michael Wiederman, PhD

$49.00

CE Credit Hours : 4

Target Audience : Counseling, Marriage & Family Therapy, Psychology, School Psychology, Social Work, Teaching

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Course Abstract

Developing Emotional Intelligence is a 4-hour online video-based continuing education (CE) course that explores what emotional intelligence is, why it’s important, and how to develop it.

Emotional intelligence is the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior. Developing emotional intelligence leads to greater success in work performance and engagement, decreased likelihood of burnout, and general happiness and well-being. This course focuses on developing the four domains of emotional intelligence and is divided into four parts:

Part 1: Developing Self-Awareness

Part 1 includes discussion of popular models of emotional intelligence (EI), how EI is measured, and methods for developing self-awareness. Dr. Wiederman discusses inherent difficulties in assessing EI and uses the most popular, four-domain model to structure the presentation of methods for developing EI. This video focuses on the first domain, self-awareness. After describing three types of self-awareness, Dr. Wiederman describes numerous ways to foster development of self-awareness.

Part 2: Developing Emotional Self-Management

Part 2 focuses on the second and third domains in the four-domain model of EI: emotional self-regulation and interpersonal awareness. Dr. Wiederman discusses several methods for developing emotional self-regulation in the short term (e.g., mindfulness practice in everyday life, decentering) as well as methods for more enduring change (e.g., cognitive restructuring, values clarification). To develop greater interpersonal awareness Dr. Wiederman describes 10 different inherent cognitive biases that are universal and discusses how each influences our perceptions of others.

Part 3: Developing Interpersonal Awareness

Part 3 begins with continuation of developing greater understanding of others by testing the participant’s ability to recognize facial expressions and body language. Then the fourth domain of emotional intelligence – relationship management– is addressed. Specifically, Dr. Wiederman focuses on the subdomain of interpersonal influence by discussing four types of trust and how to develop each with others.

Part 4: Developing Relationship Management Skills

Part 4 begins with continuation of focus on interpersonal influence, including leveraging the Big 4 universal human motivations and applying 11 classic techniques of persuasion. Dr. Wiederman addresses the final subdomains of relationship management: Communication and Resolution of Conflict. In both areas models are presented to help participants communicate in ways that reduce the likelihood of misunderstanding and disappointment, and structure difficult conversations to facilitate resolution of conflict.

Case examples and applications are included throughout to assist the practitioner in deepening their understanding of emotional intelligence, expanding their self-awareness, strengthening emotional self-control, developing understanding for other people, and becoming more skilled at communicating, persuading, and resolving conflict.

Course #40-58 | 2026 | 25 posttest questions | Mobile-Friendly

Learning Objectives

Identify the four domains comprising emotional intelligence (EI)
Describe how EI is typically measured and discuss problems with those methods
Demonstrate five methods for developing greater self-awareness
Explain five forms of inherent cognitive bias that distort perceptions of others
Evaluate four types of trust at work and four techniques of persuasion
Investigate two models for handling difficult conversations

Course Directions

This video course provides instant access to the course video, course handout, and the CE test. The CE test is open book (you can print the test to mark your answers on it while watching the course video).

Successful completion of this course involves passing an online test (80% required, 3 chances to take) and we ask that you also complete a brief course evaluation.

About the Author(s)

Michael Wiederman, PhD : Find out More

Michael Wiederman, PhD, is a psychologist and serves as the Director of Continuing Education (CE) for Professional Development Resources. He was a tenured clinical psychology professor for 20 years, teaching a wide range of courses and publishing more than 250 articles, chapters, and books. Over the past 30 years Michael delivered more than 4,000 class sessions and presentations.

In 2015, Michael left his tenured faculty position to provide professional development as the inaugural Director of Faculty Development at the University of South Carolina School of Medicine Greenville. There he created and executed workshops and longitudinal leadership development programs, provided individual coaching and interventions for teams, and taught the popular course Leadership in Medicine. From 2020 to 2022 Michael served as the inaugural Director of Leadership and Professional Development in the Department of Family and Community Medicine at the University of Alabama at Birmingham (UAB), where he continues to hold a graduate faculty appointment.

Michael has written a blog for Psychology Today since 2022 and continues to offer workshops and coaching through his company Mindful Professional Development.

Disclosure

Financial: Receives author compensation from Professional Development Resources, Inc.
Nonfinancial: No relevant nonfinancial relationships exist.

CE Information

Counseling

National Board for Certified Counselors (NBCC) Approved Continuing Education Provider

Professional Development Resources (PDR) has been approved by the National Board for Certified Counselors (NBCC) as an Approved Continuing Education Provider, ACEP No. 5590. Programs that do not qualify for NBCC credit are clearly identified. PDR is solely responsible for all aspects of the programs. Professional Development Resources is also approved as a provider of online (home study) continuing education by the Florida Board of Clinical Social Work, Marriage & Family Therapy, and Mental Health Counseling (#50-1635); the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors (#MHC-0135 - Note: New York counselors will receive 4 continuing education credits for completing this self-study course); the South Carolina Board of Professional Counselors and Marriage & Family Therapists (#193); and is CE Broker compliant (#50-1635 – completions are reported next business day, currently reporting for 50+ boards).

Marriage and Family Therapy

American Psychological Association Approved Sponsor

Professional Development Resources is approved by the American Psychological Association (APA) to sponsor continuing education for psychologists. Professional Development Resources maintains responsibility for this program and its content. Professional Development Resources is also approved by the National Board of Certified Counselors (NBCC ACEP #5590); the Association of Social Work Boards (ASWB #1046, ACE Program); the Florida Board of Clinical Social Work, Marriage & Family Therapy, and Mental Health Counseling (#50-1635); the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists (#MFT-0100 - Note: New York MFTs will receive 4 continuing education credit(s) for completing this self-study course); the South Carolina Board of Professional Counselors and Marriage & Family Therapists (#193); the Texas Board of Examiners of Marriage and Family Therapists (#114); and is CE Broker compliant (#50-1635 – completions are reported next business day, currently reporting for 50+ boards).

Psychology

School Psychology

Social Work

Professional Development Resources, #1046, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 6/12/2025 - 6/12/2028. Social workers completing this course receive 4 clinical continuing education credits. ACE format: Reading-based asynchronous distance learning.

Professional Development Resources is also approved by the Florida Board of Clinical Social Work, Marriage & Family Therapy, and Mental Health Counseling (#BAP346); the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers (#SW-0664 - Note: New York social workers will receive 4 continuing education credit(s) for completing this self-study course); the Texas State Board of Social Worker Examiners (#5678); and is CE Broker compliant (#50-1635 – completions are reported next business day, currently reporting for 50+ boards).

Teaching

Professional Development Resources is approved by the American Psychological Association (APA) to sponsor continuing education for psychologists. Professional Development Resources maintains responsibility for all programs and content. Professional Development Resources is also approved by the National Board of Certified Counselors (NBCC ACEP #5590); the Association of Social Work Boards (ASWB Provider #1046, ACE Program); the Florida Board of Clinical Social Work, Marriage & Family Therapy, and Mental Health Counseling (#BAP346), Board of Psychology, and Office of School Psychology; the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for licensed psychologists (#PSY-0145), State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors (#MHC-0135) and marriage and family therapists (#MFT-0100), and the State Board for Social Workers as an approved provider of continuing education for licensed social workers (#SW-0664); the South Carolina Board of Professional Counselors and Marriage & Family Therapists (#193); the Texas Board of Examiners of Marriage and Family Therapists (#114) and State Board of Social Worker Examiners (#5678); and is CE Broker compliant (#50-1635 – completions are reported next business day, currently reporting for 50+ boards).

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Course Abstract

Learning Objectives

Course Directions